(Pg 59) By that experience Tukey and I discovered that what goes on in different people's heads when they think they're doing the same thing - something as simple as counting - is different for different people.
(Pg 122) It's the only way I know to get technical information quickly: you don't just sit there while they go through what they think would be interesting: instead, you ask a lot of questions, you get quick answers, and soon you begin to understand the circumstances and learn just what to ask to get the next piece of information you need.
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